Q: How can I place an order?
A: Object accepts orders:Online - www.objectmerch.com We accept Visa, Master Card, American Express and PayPal (if you do not have a PayPal account
and wish to open one, please visit www.paypal.com)
Via mail - We accept money orders and bank checks made out to "Object" only. Send completed *order form along with your
money order or bank check to the address below. Personal checks are not accepted and will be returned.Object
635 W. Lakeside Ave., Suite 205
Cleveland, OH 44113*To view and print Object order form you will need the Adobe Acrobat Reader. If you do not have this program, you may download
it by clicking on the Adobe Acrobat Reader icon below. If you cannot print the order form, you may place your order by handwriting
the information requested on a plain sheet of paper.
Q: Can I order by phone?
A: We do not accept orders via telephone at this time.
Q: When will my credit card be charged?
A: Your credit card will be charged at the time that your order is shipped.
Q: What are the shipping costs to the US?
A: Standard shipping for the US (including Alaska, Puerto Rico & Hawaii): One Item $5.00 plus $1.00 for each additional item.
Q: What are the shipping costs to Canada?
A: Standard shipping to Canada is $7.50 for the first item and $1.50 for each additional item.*
Q: What are the International shipping costs to countries other than the US or Canada?
A: International orders will be shipped via airmail. The first item is $20.00 plus $4.50 for each additional item.*
Q: Are there other faster shipping methods available?
A: Yes. We can ship UPS NEXT DAY AIR, UPS 2nd DAY AIR and UPS 3 Day Select upon request for US ONLY. Just email customerservice@objectmerch.com before you place your order for a quote.
Q: Do I have to pay taxes on my purchase?
A: Taxes apply to Ohio and international orders* only. Ohio Residents, please add 7.5%.*You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges
for customs clearance must be borne by you; we have no control over these charges and cannot predict what they might be.
Customs policies vary widely from country to country; you should contact your local customs office for further information.
When you order from Object, you are considered the importer of record and must comply with all laws and regulations of the
country in which you are receiving the goods.
Q: Can I have my purchase shipped to a P. O. box?
A: For Standard shipping to the US or Canada, you may ship to a PO box.
Q: When will I receive my order?
A: If you live in the US, after your order is processed, the shipping time will be:
Standard: 3 - 10 business daysDelivery times will vary for International shipments.
Q: What if an item that I have ordered is not in stock?
A: If you purchased a single item with a credit card and it is not in stock, the order will be canceled. You will be notified that
the order has been canceled and you will be notified when the item is back in stock.If you purchased multiple items with a credit card and some of the items are not in stock, the order will be completed with
the available items and the charge to your credit card will be adjusted accordingly. You will be notified when the unavailable
items are back in stock.If you purchased a single item with a money order or bank check and that item is not in stock, the order will be canceled
and the money order / bank check will be mailed back to you. You will be notified when the item is back in stock.If you purchased multiple items with a money order or a bank check and some of the items are not in stock, the order will
be filled with the available items. A check in the amount equal to the balance of the cost of the original order minus the cost
of the shipped order will be sent to you.
Q: What is Object's return policy?
A: Returns must be made within 30 days of the ship date of your order.Any item in its original condition may be returned for exchange only. Object will not issue refunds.
Any damaged item or any item received as a result of Object's error may be returned for exchange. In these cases,
Object will pay the shipping for the exchanged item. If your package arrives damaged, please refuse the shipment.
Object will reship your order upon receipt.Exchanges:
Object is only able to do an exchange for an item of equal or greater value.
If the exchange is for an item of equal value:
Credit Card Customers - Object will debit your credit card for the shipping charges.
Money Order / Bank Check Customers - a money order / bank check made out to "Object" for the shipping costs
must accompany the return.If the exchanged item is of greater value:
Credit Card Customers - Object will debit your credit card for the cost difference and the shipping charges.
Money Order / Bank Check Customers - a money order / bank check made out to "Object" for the cost difference and
shipping must accompany the return.Please note: Customer is responsible for all shipping charges. Object will only pay shipping charges for the exchanged
item if the exchange is due to damaged items or Object's error.Please indicate the reason for the return on the Exchange Form. You must include the order number from your original
packing slip or the return cannot be processed.Send merchandise and completed Exchange Form to:
Object Returns
635 W. Lakeside Ave., Suite 205
Cleveland, OH 44113For your protection, Object recommends that you use UPS or Insured Parcel Post for shipment.
To view and print the Object Exchange Form, you will need the Adobe Acrobat Reader. If you do not have this program,
you may down load it by clicking on the Adobe Acrobat Reader icon located at the top of these FAQs. If you cannot print
the Exchange Form, you may handwrite the information required on the Exchange Form and enclose the information in
your return package.
Q: How do I check the status of a return?
A: Email the order information (including the order number from the original packing slip) to email. Object will reply with
the status of your return.
Q: What is Object's contact information?
A: Object Mailorder
635 W. Lakeside Ave., Suite 205
Cleveland, OH 44113Customer Service / Order Inquiries: customerservice@objectmerch.com
